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Frequently Asked Questions
We currently ship throughout the United States, UK and Canada! Current products available for Canada are: Our calming CBD peanut butter and all of our calming CBD oils. Please note Canada orders are manufactured and shipped within Canada, meaning they do not require international shipping.
You and your pup's satisfaction mean everything to us. If you’re not completely happy with your purchase, let us know within 30 days of delivery—we’ll gladly issue a refund or send a replacement. Just email us at LB@petalsandtails.com and we’ll make it right. Please note that sale or bundled items are final sale.
Orders are typically processed within 1 business day. Standard shipping takes 3–7 business days depending on your location and uses USPS. We also offer UPS ground and UPS 2 day shipping. For international orders shipping can take 1-2 weeks.
We offer FREE standard shipping on orders that are $99.99 + after any discounts or promotions have been applied. If your order is less than $99.99 we charge an $8.99 shipping fee.
Absolutely! All of our products are puppy safe staring at 8 weeks or older.
Yes! All of our products can be used for cats as well. We love our feline companions!
Once your order ships, you'll receive a confirmation email with a tracking number. You can use that link to check your delivery status anytime.
If your order hasn’t shipped yet, we may be able to update or cancel it. Email us as soon as possible at LB@petalsandtails.com with your request.
Yes! For convenience and savings, you can subscribe to your favorite products and have them delivered on a schedule that works for you. Skip, pause, or cancel anytime.
We sure do! Please reach out via our Contact Page or email LB@petalsandtails.com to learn more.
