Refunds have never been this easy

Fast and Easy Returns or Exchanges

We want you and your pets to be happy with our products and our customer service! We offer a 30 day money back guarantee if you are not satisfied with your order. 

 If you would like to request a refund or exchange please submit the form below:

Damaged Products

If you receive a product that is damaged. Please submit the form above and a customer representative will contact you ASAP.

We are sorry for the inconvenience!!

FAQs

48 hours have passed since you submitted your return form and you haven't recieved your order return confirmation?

Email us: info@petalsandtails.com with your order number

Call us: 305-606-4020

When will I get my refund?

Usually in about 1-2 weeks. Most refunds are fully refunded within 7 days after we receive and process your return. If you are returning a product, once we receive your package we will contact you to confirm your refund or exchange.

I need assitance right now!

You can contact us Monday Through Friday from 8:00 AM to 5:00 PM EST

We have also a live chat during the same business hours! Just Click on the chat bubble on the bottom right corner of the page :) 

30 days have passed and I want to return my product :( 

If you want to return a product for any other reason, we will do our best to accommodate you and leave you with a positive experience. 

Please contact us at info@petalsandtails.com with your order number